When a medical condition prevents someone from working, short-term disability (STD) benefits can provide much-needed financial relief. But what happens when the condition persists and you’re still unable to return to work once the STD period ends?
Many claimants anticipate a smooth transition from STD to long-term disability (LTD) benefits. However, a denied long-term disability claim in California can catch them off guard, especially after receiving short-term benefits from the same insurance provider.
Short-Term vs. Long-Term Disability Insurance
Although the same insurance company often administers short-term and long-term disability insurance plans and may even be part of the same group benefits package, they operate under different standards.
- Short-term disability benefits can last up to 1 year.
- Long-term disability benefits can last from a year to retirement age.
The issue arises when someone who was approved for STD finds that the insurance company doesn’t apply the same logic to their LTD claim. Changes to the disability definition or new requirements often set the stage for a denied long-term disability claim.
STD Doesn’t Automatically Transition to LTD
Many group disability plans, especially those provided by large employers, make it appear as if your STD benefits will “roll over” into LTD coverage if your condition continues. Some plans even state that a transition will occur if you remain disabled after the STD period ends.
However, this language is misleading. It may give you the impression that LTD benefits are guaranteed when they’re not.
Insurance companies may exploit this confusion by claiming that your condition no longer meets the long-term definition of disability, even if nothing has changed medically. If you relied on this assumption and failed to build a stronger LTD claim, you may find yourself facing a denied long-term disability claim just as your income support runs out.
Why Long-Term Disability Gets Denied After Short-Term Disability
There are several reasons why LTD benefits may be denied, even when STD benefits were previously approved.
Stricter Policy Language for LTD Benefits
The transition from STD to LTD may feel automatic, but in many cases, the LTD portion of your group disability plan includes tighter eligibility requirements. While STD might only ask if you can do your current job, LTD often asks if you can do any job based on your training, education, and experience.
This shift in the “definition of disability” can significantly impact whether you qualify, even if your medical condition hasn’t improved.
Insufficient Medical Evidence
Insurers may argue that the medical documentation submitted during your STD period doesn’t support ongoing disability for LTD purposes.
For example:
- Gaps in treatment history
- Lack of specialist evaluations
- Subjective symptoms (like chronic pain or fatigue) without objective testing
Insurers often use this as a justification to issue a denial, claiming that your current records don’t support long-term work restrictions or impairments.
Surveillance
Insurance companies frequently investigate claimants through surveillance. If you were seen walking, driving, traveling, or engaging in daily tasks, even if within reason for your condition, they may interpret this as “proof” that you’re not disabled. Such tactics are often used as a basis for denying long-term disability benefits despite documented limitations.
Independent Medical Reviews
Rather than deferring to your treating physicians, insurance companies may hire their own doctors to review your LTD claim. These doctors may never see you in person and may issue opinions that contradict those of your care providers. This internal review is frequently used as a justification for long-term disability claim denial, even when treating specialists strongly support the continued disability.
Missed or Misunderstood Deadlines
Every LTD insurance claim has strict timelines for filing, appealing, and submitting medical documentation. If your insurance policy states that your claim must be filed within a specific period (e.g., within 180 days of the STD benefit ending), missing that deadline can result in an automatic denial.
An attorney can help you understand your case, interpret your policy’s deadlines, and protect your LTD claim from procedural denial.
What Makes Group LTD Claims Even Harder
Most long-term disability claims are governed by the Employee Retirement Income Security Act (ERISA). While ERISA was intended to protect employee benefits, in practice, it often favors insurers. Under ERISA:
- Your appeal must be submitted within 180 days
- You cannot submit new evidence after the appeal
- If your appeal is denied, your only recourse is a federal lawsuit
- The court typically only reviews the administrative record, meaning what you submitted during your initial claim and appeal
This makes it critical to work with a lawyer early in the process, preferably before submitting your LTD claim or appeal. If you’re facing an LTD denial, speak with a lawyer for a denied long-term disability who understands how to build a strong administrative record that can withstand ERISA scrutiny.
Steps to Take After a Denied Long-Term Disability Claim
It’s not just the severity of your condition that matters; it’s whether your medical evidence meets the insurer’s long-term standards. If your LTD claim was denied after STD benefits, you’re not out of options, but you do need to act quickly and strategically.
1. Request a Copy of the Insurance Denial
You are entitled to receive the full claim file and the denial letter, which will explain the reasons for the denial and the evidence the insurer used.
2. Consult with a Disability Lawyer
The next step is to speak with an experienced denied long-term disability lawyer. A lawyer can analyze the denial letter, identify gaps in the insurer’s logic, and gather the necessary documentation for your appeal.
Strengthen Medical Documentation
Your appeal should include updated and comprehensive medical records, statements from your treating doctors, and possibly vocational assessments or functional capacity evaluations.
The Law Offices of Kevin M. Zietz has helped countless clients hold insurance companies accountable when LTD claims are denied. We understand how to build strong administrative records, challenge flawed denials, and pursue appeals that reflect the true impact of our client’s condition.
To speak with our long-term disability claim lawyer, call 818-981-9200 or contact us online to schedule a free consultation.
