If your long-term disability (LTD) claim has been denied because of a “pre-existing condition,” you’re not alone. These clauses are one of the most common—and most misunderstood—reasons insurance companies deny otherwise valid disability claims. For employees covered under group LTD policies through their employer, understanding how these provisions work is critical.
This article breaks down why pre-existing condition clauses exist, how they operate, what triggers an investigation, and when they do—and do not—apply.
Why Do Pre-Existing Condition Clauses Exist?
Insurance companies include pre-existing condition clauses in group LTD policies to manage risk and prevent what is known as “adverse selection.”
In simple terms, insurers want to avoid situations where:
- An employee enrolls in coverage after already knowing they have a serious medical condition, and
- Then immediately files a disability claim based on that condition.
Because group LTD policies are often offered without medical underwriting (i.e., no individual health exam or screening), insurers rely on pre-existing condition limitations as a safeguard.
How Pre-Existing Condition Clauses Work
While the exact wording varies by policy, most group LTD plans follow a similar structure:
1. The “Look-Back Period”
This is typically 12 months prior to the effective date of coverage.
During this period, the insurer looks to see whether you:
- Received medical treatment
- Sought medical advice
- Took prescribed medication
- Had symptoms that would reasonably cause someone to seek care
2. The “Exclusion Period”
Usually the first 12 to 24 months after coverage begins.
If you become disabled during this time due to a condition that falls within the look-back period, benefits may be denied.
3. The Key Trigger
A claim may be excluded if:
- The disabling condition is the same as, or related to, a condition for which you received treatment during the look-back period, and
- The disability occurs within the exclusion period.
What Triggers a Pre-Existing Condition Investigation?
Insurance companies typically investigate pre-existing conditions when:
- A claim is filed shortly after coverage begins (often within the first year)
- Medical records suggest a history of similar symptoms or diagnoses
- There is a gap between employment start date and claim date
- The condition is chronic or progressive (e.g., degenerative disc disease, autoimmune disorders)
Once triggered, the insurer will request:
- Medical records going back 1–2 years before coverage
- Pharmacy records
- Physician notes and diagnostic reports
Examples: When a Claim May Be Excluded
Example 1: Back Injury / Degenerative Condition
An employee begins LTD coverage in January. In March, they file a claim for disability due to severe back pain. Medical records show:
- Treatment for chronic lower back pain in the prior year
- MRI findings of degenerative disc disease before coverage began
Result: Likely excluded as a pre-existing condition.
Example 2: Mental Health Condition
An employee becomes disabled due to major depression six months after coverage begins. Records show:
- Prescription antidepressants and therapy sessions during the look-back period
Result: Claim may be denied based on a pre-existing condition.
Example 3: Cardiac Condition
An employee suffers a heart attack within 8 months of coverage. Prior records show:
- Treatment for hypertension and chest pain during the look-back period
Result: Insurer may argue the heart condition was pre-existing.
Example: When a Pre-Existing Condition Clause Should NOT Apply
Example: New, Unrelated Condition
An employee had treatment for migraines during the look-back period. After coverage begins, they become disabled due to:
- A traumatic knee injury from an accident
There is no medical relationship between the migraines and the knee injury.
Result: The pre-existing condition clause should not apply, and the claim should be covered.
Important Nuances That Often Matter
- “Relatedness” is frequently disputed: Insurers may stretch to argue that two conditions are related when they are not.
- Symptoms vs. diagnosis: Even if no formal diagnosis existed, insurers may rely on prior symptoms.
- Policy language controls: Small wording differences can significantly affect the outcome.
- ERISA governs most group LTD claims: This means strict deadlines and limited opportunities to introduce new evidence after a denial.
What to Do If Your Claim Was Denied
A denial based on a pre-existing condition clause is not the end of the road. These denials are often challengeable—especially where:
- The insurer overreaches in claiming conditions are “related”
- The medical evidence is incomplete or misinterpreted
- The policy language is applied incorrectly
If your group long-term disability claim has been denied due to a pre-existing condition clause, it is critical to act quickly. The appeal process—especially under ERISA—is your best opportunity to build the record and overturn the denial.
We help individuals challenge wrongful disability denials and navigate the complex intersection of medical evidence and insurance policy language.
Contact our office today for a consultation to evaluate your claim and determine the strongest path forward.
A common question we hear from clients is: Can I receive my retirement benefits and long-term disability benefits at the same time? The answer depends on the type of retirement benefit and the terms of the disability plan governed by the Employee Retirement Income Security Act (ERISA). This article explains the key differences between pensions and 401(k) plans and how they may affect LTD benefits.
Understanding the Difference Between a Pension and a 401(k)
Although both are retirement benefits, pensions and 401(k) plans are structured very differently.
Pension (Defined Benefit Plan)
A pension—also called a defined benefit plan—is funded and maintained primarily by an employer. The plan promises employees a specific monthly payment during retirement, usually calculated based on factors such as:
- Years of service
- Salary history
- Age at retirement
Because the employer funds the benefit and guarantees the payment, pensions are often considered income replacement benefits.
401(k) Plan (Defined Contribution Plan)
A 401(k) is a defined contribution retirement plan. Instead of guaranteeing a fixed benefit, the plan allows employees to contribute a portion of their wages to an investment account.
Key characteristics include:
- Contributions usually come from the employee’s salary
- Employers may provide matching contributions
- The employee controls investments
- The account balance depends on contributions and market performance
Unlike pensions, a 401(k) is essentially a savings account for retirement, not a guaranteed income benefit.
Can You Receive Long-Term Disability Benefits and Retirement Benefits at the Same Time?
In many situations, yes. It is often possible to receive both LTD benefits and retirement benefits simultaneously. However, the crucial issue is whether the retirement benefit will reduce (or “offset”) the LTD benefit.
Most group disability policies governed by ERISA include provisions that allow the insurer to reduce LTD payments for certain types of income. These are commonly referred to as “other income benefits.” Whether your retirement benefits affect your disability payments depends on how the plan defines these offset categories.
When a Pension May Offset Long-Term Disability Benefits
In many ERISA-governed disability plans, pension benefits can reduce LTD payments. This usually occurs when:
The Pension Is Funded by the Same Employer
If the pension comes from the same employer that sponsors the disability plan, the insurer may treat those payments as income that replaces wages. As a result, the monthly pension benefit may be deducted from the LTD payment. For example:
- LTD benefit: $3,000 per month
- Pension benefit: $1,000 per month
The LTD carrier may reduce the disability benefit to $2,000 per month.
The Pension Is a Disability Retirement Benefit
Some employees qualify for disability retirement through their employer’s pension plan. When that happens, insurers often treat the disability pension as duplicative income and reduce LTD benefits accordingly.
A Lump-Sum Pension Is Taken
If someone receives a lump-sum pension distribution, many disability plans allow the insurer to prorate the payment over time and treat it as a monthly offset against LTD benefits.
Why 401(k) Benefits Usually Do Not Offset Disability Benefits
In contrast, 401(k) withdrawals typically do not reduce LTD benefits. The main reason is that most disability policies distinguish between:
- Employer-funded retirement income (like pensions), and
- Employee savings plans (like 401(k) accounts).
Because a 401(k) largely consists of the employee’s own contributions and investment earnings, it is generally considered personal savings rather than wage-replacement income.
Many LTD policies specifically exclude the following from offsets:
- 401(k) plans
- Profit-sharing plans
- Thrift savings plans
- IRAs or similar savings accounts
However, every plan is different, and the policy language ultimately controls.
Important Exceptions and Disputes
Although the general rules above apply in many cases, disputes frequently arise in ERISA disability claims involving retirement benefits. Some common issues include:
Ambiguous Plan Language
If the disability policy does not clearly define which retirement benefits count as offsets, courts sometimes interpret the language in favor of the employee.
Rollovers and Retirement Transfers
In some situations, funds from a pension may be rolled over into an IRA or another retirement account. Insurers sometimes attempt to treat these transfers as income even though the employee did not actually receive spendable funds.
Early Retirement Pressure
There have also been cases where disability insurers encouraged or pressured claimants to take early retirement in order to reduce their LTD liability. These situations can create legal disputes under ERISA.
Why the Terms of the Disability Plan Matter
The most important factor in determining whether retirement benefits will affect disability payments is the language of the LTD plan itself. Two disability policies offered by different employers may treat retirement income very differently. Key provisions to review include:
- The definition of “Other Income Benefits”
- Whether the plan offsets retirement benefits you receive
- Whether it offsets benefits you are eligible to receive
- Whether lump-sum payments are prorated
Understanding these provisions can be critical when evaluating a disability claim.
When Legal Help May Be Important
If your long-term disability benefits were reduced or denied because of retirement income, it is important to carefully review the plan documents and the insurer’s reasoning. ERISA disability claims are governed by complex federal rules, and mistakes made during the claim or appeal process can affect your ability to recover benefits. An attorney experienced in ERISA disability litigation can help determine:
- Whether the insurer correctly applied the plan language
- Whether the alleged offset is permitted under the policy
- Whether the denial or reduction of benefits can be challenged
Final Thoughts
Pensions and 401(k) plans both provide retirement security, but they are treated very differently under most ERISA disability plans.
- Pensions, especially those funded by an employer, are often treated as income that can offset long-term disability benefits.
- 401(k) accounts, on the other hand, are usually considered personal retirement savings and typically do not reduce LTD benefits.
Because every disability policy is different, the specific language of the plan controls whether an offset is allowed.
If your disability insurer has reduced or denied your benefits based on a pension or other retirement income, it may be worth having the decision reviewed by an attorney experienced in ERISA disability law.
Denied long-term disability claims often come down to a handful of recurring problems: weak medical proof, a mismatch between the policy’s disability definition and the claimant’s condition, missed deadlines, and insurer arguments about exclusions or ongoing eligibility.
Over 60% of long-term disability claims are denied. When your disability claim is denied, our long-term disability claim attorney at The Law Offices of Kevin M. Zietz can review your claim and help build the kind of record insurers expect to see to receive long-term disability benefits.
Top 6 Reasons Long-Term Disability Claims Are Denied
Long-term disability insurance is private coverage that replaces part of a worker’s income when illness or injury prevents continued work. Policies vary widely, but many divide coverage into group plans offered through an employer and individual policies purchased directly from an insurer.
Here are the top 6 reasons why long-term disability claims are denied:
1. The Policy Definition of Disability Does Not Match the Claim
One of the most common reasons for denied long-term disability claims is failure to satisfy the policy’s definition of disability. Many policies begin with an “own occupation” standard, meaning the claimant must show an inability to perform the substantial duties of their own job. Later, some plans shift to an “any occupation” standard, which is harder to meet because the insurer argues the claimant can still
2. Medical Evidence Is Thin, Inconsistent, or Too General
Insurers routinely deny long-term disability claims because the medical record is incomplete, inconsistent, or too vague. This problem shows up when office notes are sparse, test results are missing, symptoms are described differently from one visit to the next, or the records do not explain how the condition affects work capacity over time. The issue is even sharper with conditions that are real but harder to measure through imaging or lab work alone, such as chronic pain, autoimmune conditions, or some mental health conditions.
3. Deadlines, Forms, and Ongoing Proof Requirements Are Missed
Another frequent reason for denied long-term disability claims is missing a deadline or failing to provide the right forms. California laws state that a disability policy must contain a notice-of-claim provision requiring written notice after the covered loss begins, or as soon thereafter as reasonably possible. Filing deadlines, especially for employer-sponsored plans covered by ERISA, can become a serious issue if a claimant delays reporting the claim, assumes the employer already handled it, or does not realize the policy requires periodic proof of continuing disability.
4. Pre-Existing Condition and Coverage Disputes
Pre-existing condition clauses continue to be a major source of conflict, particularly in group coverage. Usually, a pre-existing condition has a look-back period of 3 months to 1 year before coverage takes effect, then excludes benefits for a set exclusionary period, often 12 to 24 months. Individual policies can involve underwriting issues as well, especially if the insurer later argues the application did not fully disclose prior treatment.
These are highly fact-specific. An insurer may argue that treatment, medication, or physician advice before the effective date places the claim within the exclusion. The claimant, on the other hand, may contend that the disabling condition is different, the look-back window is being stretched too far, or the insurer is reading the exclusion more broadly than the policy permits.
5. Surveillance, Social Media, and Activity-Based Challenges
Insurers don’t rely only on medical records. They also look for statements and/or activities they believe undermine a long-term disability claim. These can include surveillance footage, social media posts, travel, exercise, childcare, household chores, or part-time work.
A short clip of a claimant carrying groceries, driving, or attending an event can become a denial talking point if the carrier says the activity conflicts with reported limitations. These don’t always prove the claimant can sustain full-time work, but it often becomes part of the denial narrative.
The real issue is consistency. A claimant may be able to complete a single task on a good day and still be unable to work eight hours a day, five days a week, with regular attendance and pace.
6. Treatment Gaps and Noncompliance Arguments
Long-term disability carriers also deny claims when they believe the claimant is not following recommended treatment. Missed appointments, long gaps in care, unexplained changes in providers, or refusal of recommended testing may all be used against the claimant.
Sometimes there is a fair explanation, such as side effects, cost barriers, transportation issues, or a physician’s conclusion that additional treatment would not change function. But if that explanation is not documented, the insurer may frame the gap as proof that the condition is not as limiting as claimed.
This is one reason the treating doctor’s role matters so much. The file should explain not only the diagnosis, but also the treatment course, the patient’s response, and why ongoing symptoms continue to block work.
How a Long-Term Disability Attorney Can Help After a Denial
A long-term disability claim denial is often the point where it finally becomes organized. A disability claim lawyer reviews the policy, identifies whether ERISA applies, maps out deadlines, and determines what evidence is missing from the file.
In some cases, the problem is mostly medical and can be addressed with stronger physician statements, functional assessments, or specialty support. In others, the problem is legal, such as the wrong disability definition, an overbroad pre-existing condition argument, or a denial letter that does not fairly explain the insurer’s reasoning.
A long-term disability claim attorney can also help claimants avoid common mistakes after a denial. This includes sending a rushed appeal, ignoring insurer requests, or returning to work without understanding how it affects eligibility.
If your claim was denied: review the denial letter, gather your policy and medical records, and get a long-term disability claim lawyer for help before the next deadline passes. At The Law Offices of Kevin M. Zietz, we’re ready to evaluate the denial, explain your options, and help you prepare and take the next step. Contact us online or call us at 818-981-9200 for a free initial consultation.
If your disability insurance claim has been denied or your benefits have been cut off, one of the most important questions is what kind of policy you have. In California, disability claims generally fall into two categories: claims under an employee-sponsored group disability plan, which are usually governed by a federal law called ERISA, and claims under an individual disability insurance policy, which are governed by California state law. The difference between these two types of claims can dramatically affect your rights, your chances of success, and the power an insurance company has over your case.
Certain states, like California, have laws that provide important protections, which can level the playing field—especially in certain ERISA cases—but these protections only apply if your claim is handled correctly from the start.
Group Disability Plans Governed by ERISA
Most disability benefits provided through private employers are part of a group disability plan governed by the Employee Retirement Income Security Act of 1974, commonly known as ERISA. ERISA establishes strict rules for how claims must be handled and how disputes are resolved. Although ERISA was intended to protect employees, it often makes it more difficult to win disability claims.
Under ERISA, disability disputes are decided by a federal district court judge instead of a jury. The court’s review is typically limited to what is called the “administrative record.” The administrative record is the complete paper file that the insurance company created while deciding the claim, including all the evidence the claimant submitted and the documents the insurer generated and relied on to deny or terminate benefits. In an ERISA disability case, the administrative record is the only evidence the court typically sees, which is why it’s so important to submit all supporting evidence during the claim and appeal process.
This means that if important medical records, doctor’s opinions, or vocational evidence are not provided at the appropriate time, they may never be considered later. ERISA also restricts what a claimant can recover. Even if the insurance company acts unreasonably, ERISA generally only allows recovery of unpaid benefits and possibly attorney’s fees, not compensation for emotional distress or bad-faith conduct.
How California Law Levels the Playing Field in ERISA Disability Claims
For many years, ERISA claims were even more difficult because disability policies often gave insurance companies “discretionary authority” to decide whether someone qualified for benefits. When this language was included in a policy, courts were required to give deference to the insurer’s decision, making it far easier for insurance companies to deny claims.
California changed that with the enactment of Insurance Code § 10110.6, effective January 1, 2012. This section of the code makes discretionary authority clauses illegal in disability and life insurance policies issued or renewed in California. When this law applies, courts must review the claim de novo, meaning the court examines the evidence independently without giving deference to the insurance company’s decision.
This protection can be a game-changer for employees in California, or any other state that has a ban on discretionary authority. Without discretionary authority, insurers must justify their decisions based on the evidence rather than relying on judicial deference. Federal courts in California have repeatedly enforced this law in ERISA cases involving California-issued policies. See, e.g., Orzechowski v. Boeing Co. Non-Union Long-Term Disability Plan, 856 F.3d 686 (9th Cir. 2017).
However, not every ERISA claim automatically benefits from §10110.6. Whether the law applies depends on where the policy was issued or renewed and how the plan is structured. Identifying and asserting this protection early can make a decisive difference.
Individual Disability Insurance Policies Under California State Law
Individual disability insurance policies are governed entirely by state law and provide even stronger protections for policyholders. These policies are purchased directly by the insured and are not subject to ERISA’s restrictions.
In California, courts interpret insurance policies under well-established rules that require ambiguous terms to be interpreted in favor of coverage. Courts generally interpret the coverage clauses of insurance policies broadly, protecting the objectively reasonable expectations of the insured (See AIU Ins. Co. v. Superior Court, 51 Cal. 3d 807) Policyholders typically have the right to a jury trial and full discovery, allowing them to uncover how the insurance company actually handled the claim.
Most importantly, California law recognizes that insurers owe their policyholders a duty of good faith and fair dealing. When an insurance company unreasonably delays, denies, or terminates disability benefits, it may be held liable for insurance bad faith. This can include recovery of emotional distress damages and, in appropriate cases, punitive damages. (See Gruenberg v. Aetna Ins. Co., 9 Cal. 3d 566 (1973).
Why This Distinction Matters for California Claimants
Whether your claim is governed by ERISA or state law affects nearly every aspect of your case, including how evidence must be submitted, how the court reviews the insurer’s decision, whether you have a jury, and what damages may be available. Even within ERISA, states like California have enacted bans on discretionary authority under Insurance Code §10110.6, which can significantly improve the insured’s chances—if it is properly applied.
Insurance companies understand these rules and design their claims processes to protect themselves. Claimants who do not understand which laws apply often lose rights without realizing it.
A Strong Advocate for California Disability Claimants
At the Law Offices of Kevin M. Zietz, PC, we focus on representing disabled individuals in complex disability insurance claims, including ERISA-governed group plans and individual disability policies governed by California law. We understand how insurance companies operate, how ERISA limits claimants’ rights, and how California laws—such as Insurance Code §10110.6—can be used to level the playing field.
If your disability claim has been denied, delayed, or terminated, do not assume the insurance company got it right. The steps you take now can determine whether you ever receive the benefits you paid for.
Contact the Law Offices of Kevin M. Zietz, PC today for a consultation. We can review your policy, explain which laws apply to your claim, and help you take informed action to protect your rights and pursue the disability benefits you deserve.
Misrepresentation accusations often lead to life insurance denials when insurers find false or omitted information in an application that they believe would have changed their decision to issue a policy. These life insurance denials usually occur after the insured passes away and the insurer conducts a deeper investigation, commonly referred to as “post-claim underwriting,” into the insured’s medical, personal, or financial history. Once misrepresentation accusations arise in the process, consulting a life insurance lawyer in California can be significant to assist beneficiaries with insurance claims that may result in denials.
What Is Misrepresentation in Life Insurance?
In life insurance, misrepresentation generally refers to false, incomplete, or misleading information provided by the insured during the application process. Even unintentional misstatements may be grounds for an insurer to rescind a policy if the misstatement is material, meaning it would have influenced the insurer’s decision to issue or underwrite the policy.
Some of the most common types of misrepresentation that can trigger a life insurance denial include:
- Failing to mention a diagnosis, prior treatment, or ongoing health issue like diabetes, heart disease, or cancer.
- Omitting information about tobacco or drug use, alcohol abuse, or participation in high-risk activities such as skydiving or scuba diving.
- Reporting incorrect income or job title, especially in policies that require financial justification for higher coverage amounts.
- Not disclosing medications that could reveal an underlying condition that wasn’t mentioned.
In many cases, applicants may not knowingly provide incorrect information. They might misunderstand a question, forget a past diagnosis, or fail to mention occasional recreational habits. Nonetheless, under California law, even these innocent mistakes can be used by an insurer to void the contract and deny a claim if the information is considered material.
How Misrepresentation Accusations Lead to a Life Insurance Denial
Misrepresentation accusations typically surface after a policyholder’s death, when the insurance company is reviewing the claim. If the insured passed away within the policy’s contestability period (usually the first two years), the insurer may conduct a more detailed investigation into the insured’s history. This process is what industry professionals call post-claim underwriting.
During post-claim underwriting, insurers will:
- Obtain full medical records from healthcare providers
- Review pharmacy and prescription history
- Examine public databases such as the Medical Information Bureau (MIB)
- Assess financial records, employment documentation, or tax filings
If any of these sources reveal information that was not disclosed or was misrepresented on the application, the insurer may issue a denial letter. Under California law, the insurer may then seek to rescind the policy, essentially treating it as if it never existed, and refund the premiums rather than pay the death benefit.
What Beneficiaries Should Do After a Life Insurance Denial
When you receive a denial based on alleged misrepresentation, take immediate steps to protect your claim:
- Do not accept a refund of premiums. Accepting a refund may weaken your ability to challenge the rescission of the policy.
- Request a copy of the denial letter and policy. These documents outline the basis for the denial and are essential for legal review.
- Gather supporting records. Medical documents, application drafts, email correspondence, and statements from the agent may help refute the insurer’s claim.
A legal review by a life insurance attorney can determine the best course of action based on the policy type, governing law, and available evidence.
Request and review the insurer’s file. An attorney can demand the full claim file, including the application, underwriting guidelines, internal communications, and any medical records the insurer used to support the denial. This allows your legal team to assess whether the alleged misrepresentation was actually material.
Compare the application with external records. A careful review may reveal that the so-called misrepresentation is based on outdated or incorrect medical records, vague application wording, or innocent inconsistencies. For example, a person may have reported “no” to a question about treatment for depression because they did not consider short-term grief counseling to qualify.
Build a factual timeline. Establishing a clear timeline helps challenge insurer assumptions. If the insured applied for coverage years before a diagnosis was made or before symptoms even appeared, the insurer’s denial may lack legal merit.
Identify governing laws. A life insurance attorney can determine whether your claim is governed by California law or ERISA, and ensure that all procedural requirements are met.
Individual life insurance policies are governed by California state law, including the Insurance Code provisions that define misrepresentation and concealment. In these cases, a beneficiary can file a case in state court to challenge the denial.
Group life insurance policies, on the other hand, offered through an employer are typically governed by federal law, specifically the Employee Retirement Income Security Act of 1974 (ERISA). Under ERISA, beneficiaries must usually exhaust administrative remedies, such as a written appeal, before filing a lawsuit in federal court. The rules for what evidence can be considered are more restrictive, and deadlines are critical.
Whether your claim is governed by state or federal law, insurers must demonstrate that the misrepresentation was material to their underwriting decision. But in practice, insurance companies often take a broad view of materiality, arguing that any inconsistency could have affected their risk assessment.
Need Legal Help for After Misrepresentation Accusations in Life Insurance?
Misrepresentation accusations are one of the most common and most aggressive tactics insurers use to deny life insurance claims. Whether the information was wrong, incomplete, or simply misunderstood, these denials should not go unchallenged. California law places the burden on insurers to prove that any misstatement was material, while federal law under ERISA sets strict procedures for group life claim appeals.
At the Law Offices of Kevin M. Zietz, PC, we have over 25 years of experience handling misrepresentation-based life insurance denials. We know how to compel insurers to prove that the misrepresentation was material and that they would have taken a different underwriting action had the information been disclosed.
If you’ve received a misrepresentation accusation and need guidance on how to deal with it, our life insurance lawyer can evaluate your case and help you fight back. To get started, call 818-981-9200 or contact us online to schedule your free consultation.
When a medical condition prevents someone from working, short-term disability (STD) benefits can provide much-needed financial relief. But what happens when the condition persists and you’re still unable to return to work once the STD period ends?
Many claimants anticipate a smooth transition from STD to long-term disability (LTD) benefits. However, a denied long-term disability claim in California can catch them off guard, especially after receiving short-term benefits from the same insurance provider.
Short-Term vs. Long-Term Disability Insurance
Although the same insurance company often administers short-term and long-term disability insurance plans and may even be part of the same group benefits package, they operate under different standards.
- Short-term disability benefits can last up to 1 year.
- Long-term disability benefits can last from a year to retirement age.
The issue arises when someone who was approved for STD finds that the insurance company doesn’t apply the same logic to their LTD claim. Changes to the disability definition or new requirements often set the stage for a denied long-term disability claim.
STD Doesn’t Automatically Transition to LTD
Many group disability plans, especially those provided by large employers, make it appear as if your STD benefits will “roll over” into LTD coverage if your condition continues. Some plans even state that a transition will occur if you remain disabled after the STD period ends.
However, this language is misleading. It may give you the impression that LTD benefits are guaranteed when they’re not.
Insurance companies may exploit this confusion by claiming that your condition no longer meets the long-term definition of disability, even if nothing has changed medically. If you relied on this assumption and failed to build a stronger LTD claim, you may find yourself facing a denied long-term disability claim just as your income support runs out.
Why Long-Term Disability Gets Denied After Short-Term Disability
There are several reasons why LTD benefits may be denied, even when STD benefits were previously approved.
Stricter Policy Language for LTD Benefits
The transition from STD to LTD may feel automatic, but in many cases, the LTD portion of your group disability plan includes tighter eligibility requirements. While STD might only ask if you can do your current job, LTD often asks if you can do any job based on your training, education, and experience.
This shift in the “definition of disability” can significantly impact whether you qualify, even if your medical condition hasn’t improved.
Insufficient Medical Evidence
Insurers may argue that the medical documentation submitted during your STD period doesn’t support ongoing disability for LTD purposes.
For example:
- Gaps in treatment history
- Lack of specialist evaluations
- Subjective symptoms (like chronic pain or fatigue) without objective testing
Insurers often use this as a justification to issue a denial, claiming that your current records don’t support long-term work restrictions or impairments.
Surveillance
Insurance companies frequently investigate claimants through surveillance. If you were seen walking, driving, traveling, or engaging in daily tasks, even if within reason for your condition, they may interpret this as “proof” that you’re not disabled. Such tactics are often used as a basis for denying long-term disability benefits despite documented limitations.
Independent Medical Reviews
Rather than deferring to your treating physicians, insurance companies may hire their own doctors to review your LTD claim. These doctors may never see you in person and may issue opinions that contradict those of your care providers. This internal review is frequently used as a justification for long-term disability claim denial, even when treating specialists strongly support the continued disability.
Missed or Misunderstood Deadlines
Every LTD insurance claim has strict timelines for filing, appealing, and submitting medical documentation. If your insurance policy states that your claim must be filed within a specific period (e.g., within 180 days of the STD benefit ending), missing that deadline can result in an automatic denial.
An attorney can help you understand your case, interpret your policy’s deadlines, and protect your LTD claim from procedural denial.
What Makes Group LTD Claims Even Harder
Most long-term disability claims are governed by the Employee Retirement Income Security Act (ERISA). While ERISA was intended to protect employee benefits, in practice, it often favors insurers. Under ERISA:
- Your appeal must be submitted within 180 days
- You cannot submit new evidence after the appeal
- If your appeal is denied, your only recourse is a federal lawsuit
- The court typically only reviews the administrative record, meaning what you submitted during your initial claim and appeal
This makes it critical to work with a lawyer early in the process, preferably before submitting your LTD claim or appeal. If you’re facing an LTD denial, speak with a lawyer for a denied long-term disability who understands how to build a strong administrative record that can withstand ERISA scrutiny.
Steps to Take After a Denied Long-Term Disability Claim
It’s not just the severity of your condition that matters; it’s whether your medical evidence meets the insurer’s long-term standards. If your LTD claim was denied after STD benefits, you’re not out of options, but you do need to act quickly and strategically.
1. Request a Copy of the Insurance Denial
You are entitled to receive the full claim file and the denial letter, which will explain the reasons for the denial and the evidence the insurer used.
2. Consult with a Disability Lawyer
The next step is to speak with an experienced denied long-term disability lawyer. A lawyer can analyze the denial letter, identify gaps in the insurer’s logic, and gather the necessary documentation for your appeal.
Strengthen Medical Documentation
Your appeal should include updated and comprehensive medical records, statements from your treating doctors, and possibly vocational assessments or functional capacity evaluations.
The Law Offices of Kevin M. Zietz has helped countless clients hold insurance companies accountable when LTD claims are denied. We understand how to build strong administrative records, challenge flawed denials, and pursue appeals that reflect the true impact of our client’s condition.
To speak with our long-term disability claim lawyer, call 818-981-9200 or contact us online to schedule a free consultation.
